Everything you need to know

Product Guarantees

Should you require repairs or the replacement of furniture under guarantee, there will be no charge. To get a quote on items under guarantee, email a picture and description of the problem to repairs@customindustrial.co.za.

We offer the following guarantees on our furniture, to ensure that you own only the best quality Custom Industrial furniture.

We offer a 1 year guarantee on manufacturing and / or material defects only.

We also offer repairs on furniture that is out of guarantee. To get a quote on repair costs contact us

Returns and Refunds Policy 

Please take note of our returns and refunds policy and feel free to get in touch should you have any questions. 

Case goods may be exchanged or refunded within 7 days placing your order. Should you cancel your order post delivery a refund will only be considered, if goods are in their original condition. Delivery charges will unfortunately not be refunded and a collection fee will be applicable.

Made to order products have been produced specifically for you, therefore no refunds or exchanges can be made. If there is an error on our part regarding the product specification or if the product is found to be faulty, Custom Industrial will rectify the fault.

Custom Industrial will at their discretion collect and refund goods that are unsuitable in terms of style or size however a 10% handling fee will be applicable.